Service Concierge

  • Job Type: Full Time
  • Category: Concierge
  • Published: 03-28-2026
  • Salary: 25 - 28 Per Hour
  • Job Location: Ventura, California, United States
Job Description:

About Ocean Honda of Ventura

Ocean Honda of Ventura is part of Victory Automotive Group, a family-owned business operating since 1997 with over 40 locations across the United States. We are committed to providing exceptional service to our customers and fostering a professional and supportive work environment. Join our team and contribute to delivering outstanding customer experiences every day.

Job Details

  • Salary: $25 to $28 per hour
  • Job Type: Full-Time
  • Location: Ventura, CA 93003

Position Summary

The Service Concierge at Ocean Honda of Ventura serves as the Chief Customer Care Advocate, ensuring that every customer interaction meets our high standards of service. This role involves managing customer experiences before, during, and after sales or service visits to promote customer loyalty and business growth.

Key Responsibilities

  • Manage the customer experience and make appropriate adjustments to achieve the highest level of satisfaction.
  • Maintain clear and timely communication with customers to resolve issues and prevent dissatisfaction.
  • Coordinate customer follow-ups to encourage repeat and referral business.
  • Develop and implement action plans to address customer concerns, acting as a liaison between customers and relevant departments.
  • Participate in department meetings and provide feedback related to customer experience.
  • Provide backup support as necessary to maintain seamless customer service operations.
  • Perform additional duties as assigned to support the team and business goals.
Job Requirements:

Job Requirements

  • High school diploma or GED.
  • Strong commitment to promoting company vision and exceeding customer expectations.
  • Proven interpersonal skills with experience building and maintaining loyal customer relationships.
  • Excellent written and verbal communication skills.
  • Ability to think strategically and analyze performance metrics.
  • Outgoing and professional demeanor, exhibiting strong work ethic and dependability.
  • Effective communication skills with management and coworkers.
  • Familiarity with the automotive industry is a plus.
  • Technologically adept with proficiency in customers' preferred communication methods.
  • Strong computer skills, including Microsoft Office suite.
  • Basic knowledge of elead CRM system and Reynolds & Reynolds software is advantageous.
  • Excellent attention to detail.
  • Professional appearance and strong organizational and time management skills.
  • Ability to multitask and adapt in a fast-paced environment.

WHAT WE OFFER:

  • Tremendous product & inventory
  • Ongoing company-wide training
  • Strong company reputation
  • Growth opportunities
  • Professional, enthusiastic & supportive working environment

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug-free workplace.

We Would Really Like To Hear From You!

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