Service Concierge

  • Job Type: Full Time
  • Category: Automotive,Concierge,Service Coordinator
  • Published: 03-28-2026
  • Salary: 20 - 25 Per Hour
  • Job Location: Morgan Hill, California, United States
Job Description:

About Victory Honda of Morgan Hill

Victory Honda of Morgan Hill is part of Victory Automotive Group, a family owned and operated business since 1997 with over 50 locations nationwide. We are committed to providing excellent service to our customers and rewarding opportunities for our team members. Our goal is to ensure a professional, informative, and pleasant experience for every customer.

Job Details

  • Salary: $20 to $25 per hour
  • Job Type: Full Time
  • Location: Morgan Hill, CA 95037

Job Description

We are seeking an experienced and motivated Service Concierge to manage our Customer Service Department. This role supports customer satisfaction by addressing inquiries after vehicle purchases and service visits, serving as a key liaison between customers and department managers.

The ideal candidate will have strong communication skills, a sales aptitude, and supervisory or management experience in a high-volume dealership environment. Technological proficiency is essential to maintain clear and efficient communication with customers through their preferred channels.

Responsibilities

  • Manage customer experiences and implement solutions to enhance satisfaction
  • Maintain continuous communication with customers to resolve issues following sales or service visits
  • Develop action plans to address problems and coordinate with appropriate departments
  • Maintain a robust follow-up system to encourage repeat business and referrals
  • Handle internet leads, inbound phone calls, and customer retention efforts
  • Authorize transaction adjustments and reimbursements to uphold high customer service standards
  • Perform additional duties as assigned

Work Hours

This is a full-time position with standard business hours. Specific scheduling details will be provided during the interview process.

Equal Opportunity Employer

Victory Honda of Morgan Hill is an Equal Opportunity Employer and supports a drug-free workplace. We welcome applications from all qualified candidates regardless of race, religion, gender, age, or veteran status.

Apply Today

If you are ready to advance your career with a reputable automotive company, we encourage you to apply now and join our dedicated team.

Job Requirements:
  • Experience in automotive BDC or internet management
  • High school diploma or GED required
  • Basic knowledge of CRM systems, lead providers, and website backend tools preferred
  • Professional, dependable work ethic
  • Familiarity with the automotive industry is a plus
  • Strong organizational and time management skills
  • Proficient with computers and internet applications, including Microsoft Office
  • Experience with dealership software such as Reynolds and Reynolds is preferred
  • Excellent communication skills
  • Professional appearance and demeanor

WHAT WE OFFER:

  • Tremendous product & inventory
  • Ongoing company-wide training
  • Strong company reputation
  • Growth opportunities
  • Professional, enthusiastic & supportive working environment

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug-free workplace.

We Would Really Like To Hear From You!

Top