Service Concierge

  • Job Type: Full Time
  • Category: Auto Auction Dealer Sales & Service,Automotive Service Advisor,Automotive Service Manager,Service Coordinator
  • Published: 03-28-2026
  • Salary: 18 - 21 Per Hour
  • Job Location: Milford, Connecticut, United States
Job Description:

About Ocean Honda Milford

Ocean Honda Milford, part of Victory Automotive Group since 1997, is a family-owned business with over 50 locations nationwide. We are dedicated to providing exceptional customer experiences while supporting our employees and communities. Our mission is to consistently meet customer needs with professionalism and care.

Job Details

  • Salary: $18 to $21 per hour
  • Job Type: Full-Time
  • Location: Milford, CT 06340

Position Overview

We are seeking a motivated and experienced Service Concierge to join our Customer Service Department. This position plays a key role in enhancing customer loyalty and satisfaction by managing all facets of the customer experience.

The Service Concierge acts as the primary advocate for customers, promptly addressing concerns and coordinating with management and various departments to ensure high service standards and effective problem resolution.

Key Responsibilities

  • Manage the overall customer experience and make necessary adjustments to ensure satisfaction.
  • Maintain consistent communication with customers before, during, and after service or sales visits.
  • Implement follow-up systems to encourage repeat and referral business.
  • Develop and coordinate action plans to resolve customer issues in collaboration with relevant teams.
  • Participate in department meetings to share customer feedback and insights.
  • Provide backup support to other team members to maintain seamless service.
  • Perform additional duties as assigned by management.

Compensation and Benefits

  • Competitive hourly wage based on experience
  • Medical benefits
  • Paid vacation and holidays
  • 401(k) plan with company match
  • Direct deposit for paychecks
  • Professional, non-smoking, and drug-free workplace
  • Opportunities for career advancement

Joining Ocean Honda Milford means receiving thorough training, competitive pay, and a comprehensive benefits package. We foster a supportive and professional environment dedicated to employee growth and development.

We are an Equal Opportunity Employer and maintain a drug-free workplace.

Job Requirements:

Job Requirements

  • High school diploma or GED required
  • Commitment to upholding company values and exceeding customer expectations
  • Strong interpersonal skills to build and maintain customer loyalty
  • Excellent written and verbal communication skills
  • Ability to analyze performance data and identify trends
  • Outgoing, dependable, professional, and positive attitude
  • Effective communication with management and team members
  • Knowledge of the automotive industry is a plus
  • Technologically proficient with ability to use customer communication platforms
  • Strong computer skills, including Microsoft Office
  • Experience with elead CRM and Reynolds & Reynolds is beneficial
  • Attention to detail and strong organizational skills
  • Professional appearance and ability to multitask in a fast-paced environment

WHAT WE OFFER:

  • Tremendous product & inventory
  • Ongoing company-wide training
  • Strong company reputation
  • Growth opportunities
  • Professional, enthusiastic & supportive working environment

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug-free workplace.

We Would Really Like To Hear From You!

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