Service Concierge

  • Job Type: Full Time
  • Category: Concierge,Service Coordinator
  • Published: 03-28-2026
  • Salary: 20 Per Hour
  • Job Location: Kingsport, Tennessee, United States
Job Description:

About Tri Cities Chrysler Dodge Jeep Ram

Tri Cities Chrysler Dodge Jeep Ram is a family-owned and operated dealership located in Kingsport, Tennessee. We are committed to providing exceptional customer service in a professional and supportive environment that encourages employee growth and success.

Job Details

  • Salary: Starting at $20 per hour
  • Job Type: Full Time
  • Location: Kingsport, TN 37660

Position Overview

We are seeking an experienced and motivated Service Concierge to join our Customer Service Department. This role serves as the primary advocate for our customers, ensuring every interaction reflects our high standards of care. The Service Concierge acts as a key liaison between customers and management, addressing concerns and fostering customer loyalty before, during, and after service visits.

Key Responsibilities

  • Manage and enhance the overall customer experience.
  • Communicate proactively with customers to address and resolve concerns throughout the sales and service process.
  • Develop and maintain a customer follow-up system to support repeat business and referrals.
  • Collaborate with various departments to create and implement action plans for issue resolution.
  • Participate in departmental meetings to share feedback and contribute to service improvements.
  • Provide backup support to ensure smooth customer service operations.
  • Perform other duties as assigned.

Compensation and Benefits

  • Competitive pay based on experience
  • Medical benefits
  • Paid vacation and holidays
  • 401(k) plan with company match
  • Professional, non-smoking, and drug-free workplace
  • Opportunities for career advancement
  • Direct deposit payment options

Join our team and help create exceptional customer experiences in a rewarding work environment.

Job Requirements:

Job Requirements

  • High school diploma or GED
  • Strong commitment to embodying company values and exceeding customer expectations
  • Excellent interpersonal skills for building long-term customer relationships
  • Effective written and verbal communication skills
  • Strategic thinking with the ability to analyze performance and identify trends
  • Professional and outgoing demeanor with a strong work ethic and dependability
  • Effective communication with management and coworkers
  • Knowledge of the automotive industry is a plus
  • Proficiency in various customer-preferred communication methods
  • Strong computer skills, including Microsoft Office
  • Familiarity with elead CRM and Reynolds & Reynolds systems preferred
  • Attention to detail and strong organizational skills
  • Professional appearance
  • Ability to multitask and adapt in a dynamic environment

WHAT WE OFFER:

  • Tremendous product & inventory
  • Ongoing company-wide training
  • Strong company reputation
  • Growth opportunities
  • Professional, enthusiastic & supportive working environment

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug-free workplace.

We Would Really Like To Hear From You!

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