Service Concierge

  • Job Type: Full Time
  • Category: Automotive Service Advisor,Concierge,Service Coordinator
  • Published: 03-28-2026
  • Salary: 75000 Per Year
  • Job Location: Canton, Michigan, United States
Job Description:

About Victory Toyota of Canton

Victory Toyota of Canton is a family-owned dealership and part of the Victory Automotive Group, with over 50 locations nationwide since 1997. We are committed to providing excellent opportunities for our employees and exceptional experiences for our customers.

Job Details

  • Salary: From $75,000 per year
  • Job Type: Full Time
  • Location: Canton, MI 48188

Position Overview

We are seeking a motivated and experienced Service Concierge to join our Customer Service Department. This role serves as the primary advocate for customer care by managing interactions to ensure outstanding service and fostering long-term customer loyalty.

The Service Concierge will address customer concerns, coordinate with management and department leaders, and implement solutions that enhance customer satisfaction throughout their experience. Key responsibilities include scheduling follow-ups, adjusting transactions as needed, and facilitating reimbursements to maintain positive customer relationships.

Key Responsibilities

  • Manage customer experiences to achieve high satisfaction levels.
  • Effectively communicate to resolve issues related to sales and service visits.
  • Maintain a strong follow-up system to encourage repeat and referral business.
  • Develop and execute action plans to address customer concerns and serve as liaison between customers and internal departments.
  • Participate in department meetings to provide feedback focused on improving customer experience.
  • Provide backup support to ensure seamless customer service operations.
  • Perform additional duties as assigned to support team goals.

Equal Employment Opportunity

Victory Toyota of Canton is an Equal Opportunity Employer. We consider qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

We are a drug-free workplace committed to a professional, enthusiastic, and supportive work environment. Join our team and experience one of the best career opportunities in the automotive industry.

Job Requirements:

Job Requirements

  • High school diploma or GED.
  • Strong commitment to embody company vision and exceed customer expectations.
  • Excellent interpersonal skills to build and maintain loyal customer relationships.
  • Proven written and verbal communication abilities.
  • Strategic thinker with ability to analyze performance metrics and identify trends.
  • Professional demeanor with strong work ethic and dependability.
  • Effective communication skills with management and colleagues.
  • Experience in the automotive industry is a plus.
  • Proficient in technology and customer communication tools.
  • Strong computer skills, including Microsoft Office.
  • Experience with elead CRM and Reynolds & Reynolds systems preferred.
  • Attention to detail and strong organizational skills.
  • Ability to multitask and adapt in a dynamic work environment.

Benefits

  • Tremendous product and inventory variety
  • Ongoing company-wide training
  • Strong company reputation
  • Opportunities for career growth
  • Professional, enthusiastic, and supportive working environment

WHAT WE OFFER:

  • Tremendous product & inventory
  • Ongoing company-wide training
  • Strong company reputation
  • Growth opportunities
  • Professional, enthusiastic & supportive working environment

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug-free workplace.

We Would Really Like To Hear From You!

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