Service Advisor

  • Job Type: Full Time
  • Category: Automotive Service Advisor,Automotive,Service Advisor,Service Writer
  • Published: 03-28-2026
  • Salary: 15.50 - 17.00 Per Hour
  • Job Location: Soquel, California, United States
Job Description:

About Ocean Honda - Santa Cruz

Ocean Honda is a family-owned dealership dedicated to delivering exceptional automotive service and customer satisfaction. Located in Santa Cruz, California, we are proud to offer a professional and supportive work environment where employees can grow and succeed.

Job Details

  • Salary: $16 to $17 per hour
  • Job Type: Full Time
  • Location: Soquel, CA 95073

Position Summary

As a Service Advisor, you will act as the primary communication link between customers and service technicians. Your role is essential in ensuring customers receive timely, accurate, and professional service for their automotive needs. You will listen carefully to customer concerns, coordinate service and repairs, and manage customer expectations throughout the service process.

Key Responsibilities

  • Schedule vehicle service appointments both in person and by phone to ensure prompt and accurate diagnostics
  • Provide updates on repair status, notify customers of any delays, and obtain authorization for changes in repair estimates
  • Recommend repairs and maintenance, managing customer expectations and service delivery effectively
  • Verify that all completed repairs have passed quality control and, when applicable, road tests
  • Maintain up-to-date knowledge of vehicle operations, warranties, service campaigns, and relevant regulations such as Technical Service Bulletins and state lemon laws
  • Meet or exceed all service level targets
  • Ensure proper documentation is completed and complies with company policies and legal requirements
  • Adhere to and enforce all safety policies and procedures
  • Participate actively in staff meetings, training sessions, and educational classes as required
  • Perform additional duties as assigned to support the dealership’s success

Compensation and Benefits

  • Competitive pay based on experience
  • Medical benefits
  • Paid vacation and holidays
  • 401(k) plan with company match
  • Professional and non-smoking work environment
  • Drug-free workplace
  • Opportunities for advancement
  • Direct deposit payroll
Job Requirements:
  • High school diploma or GED required
  • At least one year of experience at a dealer-level or large service facility preferred
  • Valid, unrestricted driver's license with a clean driving record
  • Strong customer service orientation and professionalism
  • Excellent verbal communication skills
  • Basic computer and internet proficiency
  • Ability to follow instructions and comprehend technical information
  • Physically able to bend, kneel, squat, stand, and lift heavy objects as necessary
  • Dependable with a strong work ethic and professional appearance

WHAT WE OFFER:

  • Tremendous product & inventory
  • Ongoing company-wide training
  • Strong company reputation
  • Growth opportunities
  • Professional, enthusiastic & supportive working environment

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug-free workplace.

We Would Really Like To Hear From You!

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