Service Advisor

  • Job Type: Full Time
  • Category: Automotive Service Advisor
  • Published: 03-28-2026
  • Salary: 40000 - 70000 Per Year
  • Job Location: Chicago, Illinois, United States
Job Description:

About Victory Toyota of Midtown

Victory Toyota of Midtown is a part of Victory Automotive Group, a family-owned and operated business since 1997 with over 50 locations across the United States. We are committed to providing exceptional service to our customers, fostering a professional work environment, and supporting employee growth and development.

Job Details

  • Salary: From $40,000 to $70,000 per year
  • Job Type: Full Time
  • Location: Chicago, IL 60641

Position Overview

As a Service Advisor at Victory Toyota of Midtown, you will serve as the primary point of contact between customers and service technicians. You will listen carefully to customer concerns, coordinate appropriate services and repairs, and manage expectations regarding service delivery. You will also recommend maintenance services and ensure customers fully understand the work being performed on their vehicles.

Responsibilities

  • Schedule service appointments in person or by phone to promptly and accurately diagnose vehicle issues
  • Provide repair recommendations and manage repair delivery by setting clear, realistic expectations for customers
  • Ensure all required documentation complies with company policies and regulatory standards
  • Follow and enforce safety policies and procedures at all times
  • Participate in staff meetings, trainings, and educational programs as required
  • Perform other related duties as assigned

Work Environment

You will work in a fast-paced, team-oriented environment where professionalism, positive attitude, and excellent communication skills are essential to delivering world-class customer service.

Job Requirements:

Requirements

  • Post-secondary automotive training or equivalent work experience is an asset
  • At least one year of experience at a dealer-level or large automotive facility preferred
  • Strong mechanical and electrical automotive knowledge
  • Clean, professional appearance and demeanor
  • Friendly and outgoing personality
  • Reliable and dependable work ethic
  • Unrestricted driver's license with a clean driving record
  • Proficient computer and internet skills

WHAT WE OFFER:

  • Tremendous product & inventory
  • Ongoing company-wide training
  • Strong company reputation
  • Growth opportunities
  • Professional, enthusiastic & supportive working environment

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug-free workplace.

We Would Really Like To Hear From You!

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