Business Development Center (BDC) Manager

  • Job Type: Full Time
  • Category: Automotive,BDC,Business Development Manager,Business Development,Customer Service
  • Published: 03-28-2026
  • Salary: 18 - 25 Per Hour
  • Job Location: Hanover, Massachusetts, United States
Job Description:

About Ocean Honda of Hanover

Ocean Honda of Hanover is a trusted dealership committed to delivering excellent automotive experiences since 1997. We value our employees and customers by providing a professional and supportive work environment with opportunities for growth and advancement.

Job Details

  • Salary: $18 to $25 per hour
  • Job Type: Full Time
  • Location: Hanover, MA 02188

Position Overview

We are seeking a motivated and experienced Business Development Center (BDC) Manager to lead and grow our BDC department. This role involves managing incoming sales and service inquiries, developing customer relationships, and supporting dealership sales efforts. The successful candidate will oversee team members responsible for internet leads, inbound calls, and customer follow-up to maximize sales opportunities and customer retention.

Key Responsibilities

  • Manage all incoming sales and service appointment inquiries via phone and internet.
  • Develop accurate sales forecasts and implement effective sales strategies.
  • Recruit, train, and supervise BDC team members, monitoring their performance.
  • Promote the dealership through online and social media channels.
  • Assist sales staff with managing customer deals throughout the sales process.
  • Respond promptly and professionally to new leads within established timeframes.
  • Provide timely and accurate reports on sales activities and team performance.
  • Conduct follow-up communications with unsold customers to maximize sales.
  • Maintain follow-up systems for sold customers to encourage repeat and referral business.
  • Perform additional duties as assigned to support dealership goals.

Work Environment

You will work in a professional, drug-free, and non-smoking workplace that encourages teamwork, professional conduct, and continuous improvement.

Job Requirements:
  • Experience managing an automotive Business Development Center or internet sales department.
  • High school diploma or GED required.
  • Familiarity with CRM systems, lead providers, and website backend tools preferred.
  • Strong organizational and time management skills.
  • Proficient with Microsoft Office and internet tools.
  • Knowledge of the automotive industry and dealership systems such as Reynolds and Reynolds is a plus.
  • Excellent communication and interpersonal skills.
  • Professional appearance and dependable work ethic.

WHAT WE OFFER:

  • Tremendous product & inventory
  • Ongoing company-wide training
  • Strong company reputation
  • Growth opportunities
  • Professional, enthusiastic & supportive working environment

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug-free workplace.

We Would Really Like To Hear From You!

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