BDC Representative

  • Job Type: Full Time
  • Category: Automotive,BDC,Business Development,Customer Service
  • Published: 03-28-2026
  • Salary: 32240 - 100000 Per Year
  • Job Location: San Francisco, California, United States
Job Description:

About San Francisco Honda Acura

San Francisco Honda Acura is a reputable automotive dealership committed to delivering excellent customer service and a supportive work environment. We are currently seeking a dedicated BDC Representative to join our team and contribute to outstanding customer experiences.

Job Details

  • Salary: From $32,240 to $100,000 per year
  • Job Type: Full Time
  • Location: San Francisco, CA 94109

Position Summary

The BDC Representative plays a key role in driving sales and service appointments through effective communication and exceptional customer service. This position requires handling both inbound and outbound calls with a positive attitude and a commitment to customer satisfaction.

Primary Responsibilities

  • Answer incoming calls promptly and schedule sales appointments following provided scripts.
  • Make outbound calls to customers to schedule sales and service appointments.
  • Document customer comments and interactions accurately.
  • Schedule follow-up contacts if appointments are not made initially.
  • Confirm and reschedule customer appointments as needed.
  • Update appointment boards and inform relevant departments about scheduled appointments.
  • Follow up with sales and service teams to verify appointment outcomes.
  • Maintain and update customer database information with accuracy.
  • Generate and distribute marketing communications such as letters, postcards, and emails based on predetermined schedules.
  • Contact internet customers via phone and email to set appointments and respond to website inquiries.
  • Assist with additional tasks as assigned.
  • Meet or exceed monthly performance goals.

Work Hours

This is a full-time position. Specific work hours will be determined by the management team.

Benefits

  • Comprehensive ongoing company-wide training
  • Competitive salary
  • Professional and supportive working environment
  • Opportunities for career growth and advancement
  • Strong company reputation in the automotive industry

San Francisco Honda Acura is an equal opportunity employer and maintains a drug-free workplace. We encourage qualified candidates to apply and join our enthusiastic team.

Job Requirements:

Qualifications

  • High school diploma or equivalent.
  • Experience in telemarketing, customer service, automotive, or business development preferred.
  • Familiarity with scripted communication and sales processes.
  • Professional, enthusiastic, and friendly demeanor during all customer interactions.
  • Excellent verbal and written communication skills.
  • Strong organizational and multitasking abilities.
  • Self-motivated and able to work independently or as part of a team in a fast-paced environment.
  • Basic computer proficiency including data entry and knowledge of Microsoft Word.

WHAT WE OFFER:

  • Tremendous product & inventory
  • Ongoing company-wide training
  • Strong company reputation
  • Growth opportunities
  • Professional, enthusiastic & supportive working environment

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug-free workplace.

We Would Really Like To Hear From You!

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