Automotive Service Advisor

  • Job Type: Full Time
  • Category: Automotive Service Advisor,Customer Service Agent,Service Advisor
  • Published: 03-28-2026
  • Salary: 32240 - 100000 Per Year
  • Job Location: Whittier, California, United States
Job Description:

About Ocean Honda of Whittier

Ocean Honda of Whittier is proud to be part of the Victory Automotive Group, a family-owned business since 1997 with over 50 locations nationwide. We are committed to delivering exceptional experiences to our customers and fostering a professional, supportive workplace for our team members.

We are currently seeking a skilled and customer-focused Automotive Service Advisor to join our Whittier, CA dealership. This is a full-time position offering competitive pay and benefits.

Job Details

  • Salary: From $32,240 up to $100,000 per year, based on experience
  • Job Type: Full Time
  • Location: Whittier, CA 90605

Position Overview

The Automotive Service Advisor acts as the primary communication link between customers and service technicians, coordinating service and repair activities. This role requires listening carefully to customer concerns, providing clear explanations, arranging service appointments, and managing repair expectations to ensure customer satisfaction.

The ideal candidate demonstrates strong technical knowledge, excellent customer service skills, and a professional approach in a fast-paced environment.

Key Responsibilities

  • Schedule and coordinate service appointments in person or by phone for prompt diagnosis and repairs
  • Communicate repair status updates to customers and obtain approvals for revised repair estimates
  • Recommend necessary repairs and maintenance while managing customer expectations
  • Ensure quality control and road testing are completed on all repaired vehicles
  • Stay informed about vehicle operations, warranties, technical bulletins, recalls, and relevant regulations
  • Meet or exceed all service level targets and documentation requirements
  • Follow and enforce all safety policies and procedures
  • Participate in staff meetings, training sessions, and continuing education
  • Perform additional duties as assigned to support dealership operations

Why Join Our Team?

  • Competitive salary commensurate with experience
  • Comprehensive medical benefits
  • Paid vacation and holidays
  • 401(k) plan with company match
  • Opportunities for career growth and advancement
  • Professional and drug-free work environment
  • Direct deposit payroll
Job Requirements:

Job Requirements

  • High school diploma or GED required
  • Minimum of one year experience at a dealer-level or large automotive facility preferred
  • Valid, unrestricted driver's license with a clean driving record
  • Strong communication and interpersonal skills
  • Customer service oriented with a professional appearance and work ethic
  • Basic computer and internet proficiency
  • Ability to follow instructions and maintain attention to detail
  • Physical ability to bend, kneel, squat, stand, and lift heavy objects as needed
  • Dependable and safety-conscious

WHAT WE OFFER:

  • Tremendous product & inventory
  • Ongoing company-wide training
  • Strong company reputation
  • Growth opportunities
  • Professional, enthusiastic & supportive working environment

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug-free workplace.

We Would Really Like To Hear From You!

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