Automotive Service Advisor

  • Job Type: Full Time
  • Category: Automotive Service Advisor,Service Advisor
  • Published: 03-28-2026
  • Salary: 20 Per Hour
  • Job Location: San Francisco, California, United States
Job Description:

About San Francisco Honda Acura

San Francisco Honda Acura is part of the Victory Automotive Group, a family-owned company operating since 1997 with over 40 locations nationwide. We are committed to delivering exceptional service to our customers and providing growth opportunities for our employees.

Job Details

  • Salary: From $20 an hour
  • Job Type: Full Time
  • Location: San Francisco, CA 94109

Position Overview

As an Automotive Service Advisor, you will serve as the primary communication link between customers and technicians. Your role involves understanding customer concerns, coordinating vehicle service and repairs, and setting clear expectations about repair needs and timelines.

This position requires professionalism, strong communication skills, and the ability to work efficiently in a dynamic team environment.

Key Responsibilities

  • Schedule vehicle service appointments in person or by phone to diagnose issues accurately and promptly
  • Provide updates to customers on repair status and notify them if timing changes are necessary
  • Obtain customer authorization for repair estimate revisions when applicable
  • Recommend repairs and maintenance while managing customer expectations
  • Ensure all repairs undergo quality control checks and/or road tests before delivery
  • Stay current on vehicle operations, warranties, campaigns, state lemon laws, and Technical Service Bulletins (TSBs)
  • Meet or exceed all service level targets consistently
  • Complete required documentation in compliance with applicable regulations and standards
  • Adhere to and enforce all safety policies and procedures
  • Participate in staff meetings, trainings, and educational programs as required
  • Perform additional duties as assigned to support department and company goals

Compensation and Work Environment

We offer competitive pay based on experience in a professional, drug-free, and non-smoking workplace. Our company supports advancement opportunities and values a reliable and positive team-oriented approach.

Job Requirements:

Qualifications

  • High school diploma or GED required
  • At least one year of experience at a dealer-level or large automotive facility preferred
  • Valid and unrestricted driver's license with a clean driving record
  • Strong customer service focus with professionalism and dependability
  • Excellent verbal and written communication skills
  • Basic computer and internet proficiency
  • Professional appearance and strong work ethic
  • Ability to read and understand instructions clearly
  • Physical ability to bend, kneel, squat, stand, and lift heavy objects as needed

WHAT WE OFFER:

  • Tremendous product & inventory
  • Ongoing company-wide training
  • Strong company reputation
  • Growth opportunities
  • Professional, enthusiastic & supportive working environment

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug-free workplace.

We Would Really Like To Hear From You!

Top