Automotive Service Advisor

  • Job Type: Full Time
  • Category: Automotive Service Advisor,Service Advisor,Service
  • Published: 03-28-2026
  • Salary: 60000 - 100000 Per Year
  • Job Location: Monroe, Michigan, United States
Job Description:

About Victory Honda - Monroe

Victory Honda - Monroe is part of Victory Automotive Group, a family-owned and operated company since 1997 with over 50 locations nationwide. We are committed to providing exceptional opportunities and services to our employees, customers, and communities. Our goal is to ensure a professional, informative, and pleasant experience at every visit.

Job Details

  • Salary: $60,000 to $100,000 per year
  • Job Type: Full Time
  • Location: Monroe, MI 48162

Position Summary

The Automotive Service Advisor serves as the primary liaison between customers and technicians for all service and repair activities. This role requires excellent communication skills and a strong customer service focus to accurately diagnose issues, coordinate repairs, and manage customer expectations.

Key Responsibilities

  • Schedule service appointments in person or by phone to ensure timely and accurate diagnosis of vehicle problems
  • Follow up on repair status, inform customers of delays, and obtain authorization for any revised estimates
  • Make repair recommendations and manage repair delivery while setting clear customer expectations
  • Ensure all completed repairs undergo quality control and road testing as necessary
  • Maintain current knowledge of vehicle operations, warranties, recalls, Technical Service Bulletins (TSBs), and relevant laws
  • Meet or exceed all service level targets
  • Complete required documentation in compliance with company policies and regulations
  • Adhere to and enforce safety policies and procedures
  • Participate in staff meetings, training sessions, and educational programs as required
  • Perform additional duties as assigned

Work Environment

This role operates in a fast-paced dealership environment and requires teamwork, a positive attitude, and professionalism.

Job Requirements:

Qualifications

  • High school diploma or GED required
  • At least one year of dealer-level or large facility experience preferred
  • Valid, unrestricted driver's license with a clean driving record
  • Strong communication and customer service skills
  • Professional appearance and dependable work ethic
  • Safety conscious and customer-focused mindset
  • Basic computer and internet proficiency
  • Ability to read and understand instructions clearly
  • Physical ability to bend, kneel, squat, stand, and lift heavy objects as needed

WHAT WE OFFER:

  • Tremendous product & inventory
  • Ongoing company-wide training
  • Strong company reputation
  • Growth opportunities
  • Professional, enthusiastic & supportive working environment

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug-free workplace.

We Would Really Like To Hear From You!

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