Automotive Service Advisor

  • Job Type: Full Time
  • Category: Automotive Service Advisor,Service Advisor
  • Published: 03-28-2026
  • Salary: 20 Per Hour
  • Job Location: Kingsport, Tennessee, United States
Job Description:

About Tri Cities Chrysler Dodge Jeep Ram

Tri Cities Chrysler Dodge Jeep Ram, part of Victory Automotive Group, is a family-owned and operated business since 1997. With over 50 locations nationwide, we are committed to offering excellent career opportunities, delivering outstanding customer service, and fostering strong community relationships. Our mission is to ensure every customer experiences a professional and informative visit.

Job Details

  • Salary: Starting from $20 per hour, based on experience
  • Job Type: Full-Time
  • Location: Kingsport, TN 37660

Position Summary

The Automotive Service Advisor serves as the key liaison between customers and service technicians. This role requires excellent communication skills to accurately identify customer concerns, schedule service appointments, explain repairs clearly, and manage customer expectations to ensure satisfaction.

Key Responsibilities

  • Schedule service appointments in person or by phone to efficiently diagnose vehicle issues.
  • Provide regular updates on repair status and notify customers of any changes or delays.
  • Recommend necessary repairs and maintenance while managing customer expectations throughout the service process.
  • Ensure all repairs pass quality control inspections and road tests prior to vehicle delivery.
  • Stay updated on vehicle operations, warranties, technical service bulletins, state lemon laws, and manufacturer campaigns.
  • Meet or exceed service level targets and maintain accurate documentation in compliance with company policies.
  • Follow all safety procedures and actively participate in staff meetings, training sessions, and educational programs.
  • Perform additional duties as required to support the service department.

Responsibilities may be adjusted to meet the needs of the organization.

Job Requirements:

Qualifications

  • High school diploma or GED required.
  • At least one year of experience at a dealer-level or large automotive facility preferred.
  • Valid, unrestricted driver's license with a clean driving record.
  • Professional appearance and strong work ethic.
  • Excellent customer service skills and awareness of safety practices.
  • Basic computer and internet skills.
  • Strong verbal and written communication abilities.
  • Ability to follow instructions accurately.
  • Physical ability to bend, kneel, squat, stand, and lift heavy objects as needed.

WHAT WE OFFER:

  • Tremendous product & inventory
  • Ongoing company-wide training
  • Strong company reputation
  • Growth opportunities
  • Professional, enthusiastic & supportive working environment

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug-free workplace.

We Would Really Like To Hear From You!

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