Automotive Service Advisor

  • Job Type: Full Time
  • Category: Auto Technician,Automotive Technician,Technician
  • Published: 03-28-2026
  • Salary: 50000 - 100000 Per Year
  • Job Location: Highland, Indiana, United States
Job Description:

About Victory Honda Highland

Victory Honda Highland is part of Victory Automotive Group, a family-owned and operated company since 1997 with over 50 locations across the United States. We are committed to delivering outstanding customer service and providing excellent opportunities for our employees and communities. Our goal is to ensure a professional, informative, and pleasant experience for every customer at all times.

Job Details

  • Salary: From $50,000 to $100,000 per year
  • Job Type: Full Time
  • Location: Highland, IN 46322

Position Summary

The Automotive Service Advisor serves as the primary communication point between customers and our technicians. You will listen to customers’ concerns, coordinate vehicle service and repairs, and manage expectations regarding timelines and costs. Your role ensures customers understand necessary repairs and recommended maintenance clearly and professionally.

Key Responsibilities

  • Schedule vehicle service appointments in person or by phone, ensuring prompt and accurate problem diagnosis
  • Follow up on repair status and notify customers promptly if there are delays
  • Obtain customer authorization for repair estimate revisions and make repair recommendations
  • Ensure all completed repairs pass quality control checks and road tests
  • Maintain current knowledge of vehicle operation, warranties, service campaigns, state regulations, and Technical Service Bulletins (TSBs)
  • Meet or exceed service level targets consistently
  • Complete all required documentation following regulations and standards
  • Adhere to safety policies and procedures and promote a safe working environment
  • Participate in staff meetings, training sessions, and continuing education as required
  • Perform other duties as needed to support dealership operations

Equal Employment Opportunity

Victory Honda Highland is an Equal Opportunity Employer. We hire qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other protected classification.

Job Requirements:

Job Requirements

  • High school diploma or GED required
  • At least one year of dealer-level or large facility experience preferred
  • Valid and unrestricted driver’s license with a clean driving record
  • Professional and dependable with a strong work ethic
  • Customer service and safety oriented
  • Basic computer and internet skills
  • Excellent verbal and written communication skills
  • Professional appearance and positive attitude
  • Ability to comprehend and follow written and verbal instructions
  • Physical ability to bend, kneel, squat, stand, and lift heavy objects as necessary

WHAT WE OFFER:

  • Tremendous product & inventory
  • Ongoing company-wide training
  • Strong company reputation
  • Growth opportunities
  • Professional, enthusiastic & supportive working environment

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug-free workplace.

We Would Really Like To Hear From You!

Top