Automotive Service Advisor

  • Job Type: Full Time
  • Category: Automotive Service Advisor,Service Advisor
  • Published: 03-28-2026
  • Salary: 100000 - 160000 Per Year
  • Job Location: Groton, Connecticut, United States
Job Description:

About Ocean Honda Groton

Ocean Honda Groton is proud to serve the Groton community with reliable automotive services. We are committed to delivering exceptional customer service and quality vehicle care. Join our team of dedicated professionals and grow your career with us.

Job Details

  • Salary: From $100,000 to $160,000 per year
  • Job Type: Full Time
  • Location: Groton, CT 06340

Position Overview

We are seeking a skilled Automotive Service Advisor to serve as the primary liaison between customers and service technicians. This role involves coordinating automotive service and repair activities while ensuring outstanding communication and customer satisfaction.

Key Responsibilities

  • Schedule vehicle service appointments in person or by phone to ensure timely and accurate issue diagnosis
  • Communicate repair status updates and manage customer expectations regarding service timelines
  • Provide repair recommendations and obtain customer authorization for service estimates
  • Ensure all repairs undergo quality control checks and road tests before vehicle delivery
  • Maintain up-to-date knowledge of vehicle operations, warranties, recalls, and relevant service bulletins
  • Meet or exceed all service level targets set by management
  • Complete all documentation in compliance with regulations and company standards
  • Adhere to all safety policies and procedures
  • Participate in staff meetings, training sessions, and educational courses as required
  • Perform additional duties as assigned by management

Work Environment

This position operates in a fast-paced automotive service center. A professional appearance and a positive attitude are essential. Strong teamwork and communication skills contribute to a productive workplace and excellent customer experience.

Job Requirements:

Qualifications

  • High school diploma or GED
  • Minimum of one year of experience at a dealership or large automotive service facility preferred
  • Valid, unrestricted driver's license with a clean driving record
  • Strong communication and customer service skills
  • Professional appearance and dependable work ethic
  • Basic computer and internet proficiency
  • Ability to follow detailed instructions
  • Physically able to bend, kneel, squat, stand, and lift heavy objects as needed
  • Safety-focused with a commitment to a drug-free workplace

WHAT WE OFFER:

  • Tremendous product & inventory
  • Ongoing company-wide training
  • Strong company reputation
  • Growth opportunities
  • Professional, enthusiastic & supportive working environment

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug-free workplace.

We Would Really Like To Hear From You!

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