Automotive Service Advisor

  • Job Type: Full Time
  • Category: Automotive Service Advisor,Service Advisor
  • Published: 03-28-2026
  • Salary: 100000 - 160000 Per Year
  • Job Location: Groton, Connecticut, United States
Job Description:

About Ocean Honda Groton

Ocean Honda Groton is part of the Victory Automotive Group family, a trusted automotive organization with over 50 locations nationwide since 1997. We are dedicated to delivering exceptional customer service, supporting our employees professionally, and providing a positive working environment.

Job Details

  • Salary: From $100,000 to $160,000 per year
  • Job Type: Full-Time
  • Location: Groton, CT 06340

Position Summary

We are seeking a professional and motivated Automotive Service Advisor to join our team. In this role, you will serve as the primary communication link between customers and automotive technicians, ensuring a smooth service process and delivering an excellent customer experience.

Key Responsibilities

  • Schedule service appointments in person or by phone and accurately diagnose vehicle issues.
  • Provide timely updates on repair status and notify customers promptly of any delays.
  • Obtain customer authorization for repair estimates and any subsequent revisions.
  • Recommend appropriate repairs and maintenance based on vehicle condition and customer needs.
  • Ensure completed repairs pass quality control and road tests before customer delivery.
  • Maintain current knowledge of vehicle operations, warranties, campaigns, and technical service information.
  • Meet or exceed all service level targets and standards.
  • Complete all service documentation accurately and in compliance with regulations.
  • Follow and enforce all safety policies and procedures.
  • Participate in staff meetings, training sessions, and continuing education as required.
  • Perform additional duties as assigned to support team objectives and business goals.

Why Join Us?

Become part of a dedicated team in a professional and supportive workplace where your skills and efforts are valued. Ocean Honda Groton is an Equal Opportunity Employer committed to fostering an inclusive and respectful work environment.

Job Requirements:

Qualifications

  • High school diploma or GED required.
  • At least one year of experience at a dealership or large automotive facility preferred.
  • Valid, unrestricted driver’s license with a clean driving record.
  • Professional appearance and dependable work ethic.
  • Strong customer service orientation and excellent communication skills.
  • Basic computer skills, including internet navigation.
  • Ability to read and understand instructions and repair information.
  • Physical ability to bend, kneel, squat, stand for extended periods, and lift heavy objects as necessary.
  • Commitment to safety and compliance with workplace policies.

WHAT WE OFFER:

  • Tremendous product & inventory
  • Ongoing company-wide training
  • Strong company reputation
  • Growth opportunities
  • Professional, enthusiastic & supportive working environment

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug-free workplace.

We Would Really Like To Hear From You!

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