Automotive Service Advisor

  • Job Type: Full Time
  • Category: Automotive Service Advisor,Automotive,Service Advisor,Service Writer
  • Published: 03-28-2026
  • Salary: 34000 - 180000 Per Year
  • Job Location: Gilroy, California, United States
Job Description:

About Freeway Toyota of Gilroy

Freeway Toyota of Gilroy is part of the Victory Automotive Group, a family-owned and operated company since 1997 with over 50 locations nationwide. We are proud to be recognized as one of the Top 25 Privately Held Companies in 2023. Our goal is to provide exceptional opportunities for employees and outstanding service to our customers while fostering a professional and supportive work environment.

Job Details

  • Salary: From $34,000 to $180,000 a year
  • Job Type: Full Time
  • Location: Gilroy, CA 95020

Position Summary

The Automotive Service Advisor is the primary communication link between customers and technicians, coordinating all service and repair activities. This role requires excellent listening skills to understand customer concerns, effective scheduling, and clear communication of repair needs and recommendations to ensure customer satisfaction.

Key Responsibilities

  • Schedule service appointments in person or by phone to ensure timely and accurate vehicle diagnosis.
  • Follow up on repair status to keep customers informed and manage expectations regarding service completion times.
  • Obtain customer authorization for repair estimate revisions and make appropriate repair recommendations.
  • Confirm all repairs pass quality control checks or road tests before vehicle delivery.
  • Stay informed on vehicle operations, warranties, service campaigns, and related regulations including Technical Service Bulletins and state lemon laws.
  • Meet or exceed all service level targets and ensure compliance with documentation and safety policies.
  • Participate in staff meetings, training sessions, and other required educational activities.
  • Perform additional duties as assigned to support dealership operations.

Work Environment

You will work in a fast-paced, team-oriented environment that values professionalism, continuous learning, and superior customer service.

Job Requirements:
  • High school diploma or GED.
  • At least one year of experience at a dealer-level or large service facility preferred.
  • Valid, unrestricted driver's license with a clean driving record.
  • Professional and dependable with a strong work ethic.
  • Customer service and safety oriented.
  • Basic computer and internet proficiency.
  • Excellent verbal and written communication skills.
  • Professional appearance and positive attitude.
  • Ability to understand and follow instructions accurately.
  • Physical ability to bend, kneel, squat, stand, and lift heavy objects as needed.

WHAT WE OFFER:

  • Tremendous product & inventory
  • Ongoing company-wide training
  • Strong company reputation
  • Growth opportunities
  • Professional, enthusiastic & supportive working environment

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug-free workplace.

We Would Really Like To Hear From You!

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