Automotive Service Advisor

  • Job Type: Full Time
  • Category: Automotive Service Advisor,Service Advisor,Service Writer
  • Published: 03-28-2026
  • Salary: 28800 - 90000 Per Year
  • Job Location: Dyersburg, Tennessee, United States
Job Description:

About Victory Toyota Ford CDJR of Dyersburg

Victory Toyota Ford CDJR of Dyersburg is part of Victory Automotive Group, a family-owned company since 1997 with over 50 locations nationwide. Recognized as one of the Top 25 Privately Held Companies for 2023, we are committed to delivering exceptional customer service and fostering professional growth for our employees.

Job Details

  • Salary: $28,800 to $90,000 per year, depending on experience
  • Job Type: Full Time
  • Location: Dyersburg, TN 38024

Position Summary

As an Automotive Service Advisor, you will serve as the primary communication link between customers and the service technicians. Your role involves managing service schedules, explaining necessary repairs, and ensuring customers receive professional and timely service updates. You will help maintain the high standards Victory Automotive Group is known for by delivering an excellent customer experience.

Key Responsibilities

  • Schedule service appointments in person or by phone to accurately diagnose vehicle issues
  • Communicate repair status and update customers promptly regarding completion or delays
  • Provide repair recommendations and manage customer expectations throughout the service process
  • Ensure completed repairs undergo quality control and final road testing
  • Stay informed on vehicle operations, warranties, service campaigns, and technical bulletins
  • Complete all required documentation in compliance with company policies and regulations
  • Adhere to all safety protocols and encourage a safe work environment
  • Participate in staff meetings, training sessions, and continued education as required
  • Perform additional duties as assigned to support dealership operations

Work Environment

This role is based at Victory Toyota Ford CDJR of Dyersburg in a professional, drug-free, and non-smoking workplace.

Job Requirements:

Qualifications

  • High school diploma or GED required
  • At least one year of dealer-level or large facility experience preferred
  • Valid and unrestricted driver’s license with a clean driving record
  • Strong customer service and communication skills
  • Professional appearance and dependable work ethic
  • Basic computer and internet proficiency
  • Ability to follow instructions and comprehend technical information
  • Physical ability to bend, kneel, squat, stand, and lift heavy objects as needed
  • Safety-conscious and committed to maintaining a secure workplace

WHAT WE OFFER:

  • Tremendous product & inventory
  • Ongoing company-wide training
  • Strong company reputation
  • Growth opportunities
  • Professional, enthusiastic & supportive working environment

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug-free workplace.

We Would Really Like To Hear From You!

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