Automotive Service Advisor

  • Job Type: Full Time
  • Category: Automotive Service Advisor,Customer Service Agent,Service Advisor
  • Published: 03-28-2026
  • Salary: 45000 - 125000 Per Year
  • Job Location: Crossville, Tennessee, United States
Job Description:

About East Tennessee Chrysler Dodge Jeep Ram

East Tennessee Chrysler Dodge Jeep Ram is a family-owned dealership committed to providing exceptional service and support to our customers and employees. Established with the goal of delivering professional and reliable automotive services, we foster a positive and collaborative work environment where employees can grow and thrive.

Job Details

  • Salary: From $45,000 to $125,000 per year
  • Job Type: Full Time
  • Location: Crossville, TN 38555

Position Overview

We are seeking a professional Automotive Service Advisor to serve as the primary communication link between customers and service technicians. The Service Advisor is responsible for scheduling service appointments, managing repair authorizations, and ensuring a positive customer experience throughout the service process.

Key Responsibilities

  • Schedule and coordinate service appointments, providing prompt and accurate diagnoses of vehicle issues.
  • Communicate repair statuses and updates to customers, including revised estimates and delivery timelines.
  • Recommend necessary repairs and maintenance while managing customer expectations.
  • Ensure all repairs undergo quality control checks and road tests before delivery.
  • Stay informed on vehicle operations, warranties, manufacturer campaigns, and service bulletins.
  • Complete required documentation in compliance with company and regulatory standards.
  • Adhere to all safety policies and procedures.
  • Participate in staff meetings, training sessions, and ongoing education.
  • Perform additional duties as assigned to support dealership operations.

Work Environment

This role operates in a fast-paced, team-oriented environment. A positive attitude, professional appearance, and excellent communication skills are essential to deliver outstanding customer service.

Job Requirements:

Qualifications

  • High school diploma or GED required.
  • At least one year of experience in a dealer-level or large automotive facility preferred.
  • Valid, unrestricted driver's license with a clean driving record.
  • Strong customer service skills with a safety-focused mindset.
  • Basic computer proficiency and internet skills.
  • Excellent verbal and written communication skills.
  • Professional appearance and dependable work ethic.
  • Ability to follow instructions and comprehend detailed information.
  • Physical ability to bend, kneel, squat, stand, and lift heavy objects as needed.

WHAT WE OFFER:

  • Tremendous product & inventory
  • Ongoing company-wide training
  • Strong company reputation
  • Growth opportunities
  • Professional, enthusiastic & supportive working environment

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug-free workplace.

We Would Really Like To Hear From You!

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