Automotive Service Advisor

  • Job Type: Full Time
  • Category: Automotive Service Advisor
  • Published: 03-28-2026
  • Salary: 45000 - 80000 Per Year
  • Job Location: Austinburg, Ohio, United States
Job Description:

About Victory Toyota of Ashtabula County

Victory Toyota of Ashtabula County, part of the family-owned Victory Automotive Group since 1997, operates over 40 locations nationwide. We are committed to delivering exceptional service to our customers and providing outstanding opportunities for our team members. Join us and be part of a professional, customer-focused environment where your skills and career can grow.

Job Details

  • Salary: $45,000 to $80,000 per year
  • Job Type: Full Time
  • Location: Austinburg, OH 44010

Position Overview

As an Automotive Service Advisor, you will act as the primary liaison between customers and technicians, managing communication regarding vehicle service and repairs. Your role will involve coordinating service appointments, explaining needed repairs, and ensuring excellent customer service throughout the repair process.

Key Responsibilities

  • Schedule service appointments in person or via phone to ensure accurate vehicle diagnosis
  • Communicate repair status updates, manage customer expectations, and obtain authorization for revised repair estimates
  • Recommend necessary repairs and maintenance while ensuring delivery meets customer satisfaction
  • Verify completed repairs through quality control checks or road tests
  • Maintain up-to-date knowledge on vehicle operations, warranties, recalls, Technical Service Bulletins (TSB), and relevant laws
  • Meet or exceed all service level targets
  • Ensure that all required documentation complies with regulations and standards
  • Follow and enforce all safety policies and procedures
  • Participate in staff meetings, training, and educational programs
  • Perform additional duties as assigned to support the service department
Job Requirements:

Job Requirements

  • High school diploma or GED
  • At least one year of experience at a dealer-level or large automotive facility preferred
  • Valid, unrestricted driver’s license with a clean driving record
  • Strong customer service orientation and professional demeanor
  • Basic computer and internet skills
  • Excellent communication skills, both verbal and written
  • Ability to read and comprehend detailed instructions and information
  • Physical ability to bend, kneel, squat, stand, and lift heavy objects as needed
  • Dependable, safety-conscious, and able to work effectively in a fast-paced team environment

Compensation and Benefits

  • Competitive pay based on experience
  • Medical benefits
  • Paid vacation and holidays
  • 401(k) plan with company match
  • Direct deposit payment option
  • Non-smoking and drug-free workplace
  • Professional work environment
  • Opportunities for career advancement

WHAT WE OFFER:

  • Tremendous product & inventory
  • Ongoing company-wide training
  • Strong company reputation
  • Growth opportunities
  • Professional, enthusiastic & supportive working environment

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug-free workplace.

We Would Really Like To Hear From You!

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